Hotels & hospitality

Give every guest instant answers — before and after check-in

Snap Reception handles room enquiries, booking requests and guest feedback on WhatsApp automatically.

Pain points

Front desks and reservations teams see these WhatsApp patterns every day of the week.

Guests ask about rooms, rates and availability while your team is stretched across arrivals and calls.

Questions before check-in go unanswered — guests arrive with expectations your property never confirmed.

Feedback after checkout is never captured in one place — so you miss trends and review opportunities.

Snap Reception keeps guests informed from first message to post-stay review — without adding headcount at the desk.

Answers questions about room types, pricing and what is available — 24/7, in your property voice.

Collects dates, room type, guest count and special requests before your team confirms.

Follows up after checkout for feedback and nudges happy guests toward a Google review.

From weekend availability to guest count — a smooth, hotel-grade chat flow.

Harbor View Hotel

online

Do you have a deluxe room available this weekend?

Hello! 😊 We'd love to host you. Could you share your check-in and check-out dates so I can check availability?

Friday to Sunday

Thank you. How many guests will be staying? I'll check what we have available for you.

Start your free trial and welcome every guest message with a fast, consistent reply.